Customer Service

Before placing your order, please verify that your billing and shipping information are correct. Incorrect information may delay order processing and may result in incorrect or increased shipping charges.

Ellis Brothers Pecans uses USPS, UPS or FedEx for deliveries and must be provided a physical street address for all shipments. We cannot deliver to P.O. boxes or APO addresses.

Please allow 48 hours for your order to be processed. 

Items Shipping via USPS Surepost may take 7 to 10 business days for delivery.

Due to excessive heat in Georgia, some items may only ship October through March.

Privacy & Security

When you place an order with us, we request your name, billing address, shipping address, credit card number with expiration date, and email address. We consider this information to be private, and we keep this information on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders, administering our site, and notifying you of products or special offers that may be of interest to you (only if you select to be included on our mailing list). We do not share your private information with anyone.

30-Day Return Policy

We sell only the highest quality pecans from our orchards and we guarantee freshness upon arrival. Our gourmet candies are made fresh for immediate consumption. Proper storage of pecans is essential.

If within 30 days of your original order delivery date you are not satisfied with your purchase, we will gladly exchange your order or accept returns for store credit only less shipping cost. Store credit will be distributed by Ellis Bros. gift card to be mailed to you. Simply contact us at info@werenuts.com and provide your order details and receipt. We will be happy to assist you. Gift shop items and discounted items are excluded from the refund policy mentioned above. For guidelines on proper storage of pecans, please visit  https://www.werenuts.com/nutritional-information/.

Ordering

Payment, Pricing & Promotions

We Accept Payment via Major Credit Cards – Bankcard, Visa, MasterCard, Discover and American Express as well as PayPal. Our checkout process is encrypted with a 2048-bit SSL certificate. This ensures all sensitive data, such as credit card information and billing/shipping address is processed securely without any compromising factors.

Sales tax of up to 8% will be charged on items shipped to an address within the state of Georgia. The final sales tax rate is determined by order’s shipping address zip code. No sales tax will be charged to ship outside of Georgia.

Promotions and NEW products may be available from time to time on our web site.  We encourage you to registered for our E-mail Newsletter to receive any promotions and new product information.

Viewing Orders

You may checkout as a guest or create your own account. If you create your own account, you will be able to view the status of your order and view any order history.

Updating Account Information

You may update your account information provided you have created an account.